Free shipping on thousands of qualifying items in the contiguous U.S. Review processing times, carrier handoff, and what to do for missing or damaged shipments. Your shipping method is shown in the cart and at checkout before you complete your order. Orders may ship as Small Parcel (typically under 100 lbs) or as Freight (LTL) (typically 100 lbs+ or oversized). If you have questions about delivery requirements before ordering, please contact us at 1-888-509-3391. Before ordering, review the availability message on the product page. Lead times may affect when an order ships. Weekend orders begin processing as early as the next business day. We process and ship orders Monday–Friday (excluding holidays). Orders placed by 12 p.m. ET typically ship within 1–2 business days for in-stock items. Orders in a Pending/Hold status may require additional verification and can take longer. Transit begins after carrier pickup. Weather, distance, carrier capacity, and local terminal schedules may impact delivery time. Transit times are not guaranteed and may change without notice. We use real-time inventory tools to keep availability accurate. While we work hard to keep data current, rare inventory mismatches can occur and may require extra time for shipment. If an item goes on backorder after purchase, our team will contact you with options. Small Parcel shipments typically do not include inside delivery, COD, or delivery address change services. Open all boxes upon delivery and compare items to your packing list. If anything is missing or incorrect, contact us right away. Report damage within 48 hours of delivery. If damage is not reported within this timeframe, we may not be able to reship the item. If more than 48 hours have passed, you may need to file a claim directly with the parcel carrier. Outcomes are determined by the carrier’s claims process. Freight shipments usually require a delivery appointment. The freight carrier will contact you to schedule delivery—often 1 business day prior to arrival (excluding holidays). Weather, distance from the terminal, and carrier capacity may add days. If delivery cannot be completed because unloading arrangements were not made, additional carrier charges may apply and are not reimbursed by HVAC365. Inspect your shipment before signing. Count pieces/pallets and check shrink wrap for tears or missing wrap. If something is missing, have the driver write “Short Delivery” on the delivery receipt and include model/serial details when possible. Notify us within 24 hours for missing items and within 48 hours for concealed damage discovered after signing (subject to carrier requirements). If the carrier requires a claims process after the reporting window, claims outcomes are determined by the carrier. We’ll provide the documentation we can to help. It is your responsibility to inspect items for accuracy and physical damage upon delivery. If you choose to install equipment that arrived damaged, shipping/returns remedies may no longer apply. Installed items that are not functioning correctly are generally handled as warranty/defect issues under our Warranty Policy. Read Warranty Policy. Call 1-888-509-3391 or send us a message.Fast, Clear Delivery Expectations
Shipping snapshot
1) How your order is shipped
2) When will my order ship?
3) Backorders & inventory accuracy
4) Tracking & arrival
Small Parcel (typically under 100 lbs)
If your package shows “Delivered” but you can’t find it
2) Check for a carrier notice of attempted delivery
3) Look around the delivery location (carriers may place packages in sheltered areas)Damage claims for Small Parcel
Freight (LTL) shipments (typically 100 lbs+)
Inspect at delivery (Freight)
Freight damage steps
Installing equipment with shipping damage
Need help with shipping?
Shipping Policy
Support: 1-888-509-3391 • Contact Support
Processing time
Orders placed Mon–Fri by 12 p.m. ET typically ship in 1–2 business days for in-stock items.
Transit time
Transit begins after carrier pickup. Times vary by location, weather, and carrier schedules.
Install scheduling
Do not schedule installation until equipment arrives and is inspected.
Need help now?
Call 1-888-509-3391 or use our contact form.
Tracking
When your order ships, you’ll receive tracking numbers in your shipment confirmation email. Tracking may take 24–48 hours to update on a carrier’s website.
Parcel vs Freight
Delivery expectations differ for Small Parcel vs Freight (LTL). Read the sections below before delivery day so you know what to expect.
Services
Inspect immediately
Within 48 hours
1) Verify your shipping address
Then contact us
Call 1-888-509-3391 or message us through Contact Support.
1) Take photos
Photograph the box, label, packing materials, and at least 4 sides of the item showing damage.
2) Email photos
Email shipping@hvac365.com with your order number and tracking number.
3) We respond
We respond within 1 business day via email or phone with next steps.
Curbside delivery
Freight deliveries are curbside at the public street in front of your property. You are responsible for moving equipment to its final location.
Driver unloading
The driver is not responsible for unloading your shipment. Plan for people or equipment (forklift/pallet jack) before delivery day.
Liftgate service
Liftgate lowers freight from truck height to the ground curbside. If offered during checkout, we recommend selecting it for most residential deliveries.
1) Take photos
Photograph the packaging, labels, pallet, and at least 4 sides of the item showing damage.
2) Email photos
Email shipping@hvac365.com with your order number and tracking/BOL details.
3) We respond
We respond within 1 business day via email or phone with next steps.
