Terms & Conditions

1. Acceptance of Terms

By accessing or using this site, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree, you must not use this site. These terms form a legally binding agreement between you and HVAC365. Your continued use of this site confirms your acceptance of any updates made to these terms over time.

We may revise these Terms of Use periodically without notice. It is your responsibility to review the terms regularly. Continued access to the site after changes are posted constitutes acceptance of those modifications. These terms apply in conjunction with any other policies referenced, including our Privacy Policy and Return Policy.

2. Website Use

a) Features and Functionality. HVAC365.com provides various tools, resources, and features that allow users to browse, purchase, and inquire about HVAC products and services. We reserve the right, at our sole discretion, to add, remove, modify, or discontinue any part of the website at any time without prior notice. This includes changes to pricing, product descriptions, service offerings, checkout flows, and account management features. While we strive to provide accurate product and availability data, HVAC365 makes no guarantees regarding the completeness, correctness, or timeliness of any content on the site. Images, color representations, sizing, and product data may vary based on device displays or typographical errors. The website and its contents are provided “as is” and “as available.”

b) Eligibility and Access. The website is intended for use only by individuals aged 18 or older located in the United States. By accessing HVAC365.com, you affirm that you meet these eligibility requirements. The website is not available to individuals who have been previously suspended or banned from using our services. Users outside the U.S. may access the site, but they do so at their own risk and are responsible for complying with local laws. We reserve the right to suspend, restrict, or terminate access to any user account or service if these terms are violated.

c) Acceptable Use and Restrictions. You agree to use this site solely for personal and lawful purposes. You are granted a limited, non-exclusive, and revocable license to access and use HVAC365.com. You may not use the website for any commercial resale purpose without our express written permission. Prohibited actions include: (i) downloading or harvesting data for resale or marketing; (ii) using bots, spiders, or scraping tools; (iii) copying or modifying website content for derivative works; (iv) engaging in reverse engineering or source code extraction; or (v) deploying scripts that interfere with site operations or security.

d) User Submissions and Reviews. If you submit content to HVAC365.com, including product reviews, questions, images, suggestions, testimonials, or any form of feedback (“User Content”), you grant HVAC365 a royalty-free, perpetual, irrevocable, and worldwide license to use, reproduce, distribute, display, and adapt that content across our digital and print platforms. You agree that any User Content submitted is your own original work, non-infringing, and lawful. We reserve the right to remove or moderate any content that we deem false, misleading, offensive, or in violation of these Terms. User submissions may be made publicly available and are considered non-confidential. Do not submit private or sensitive information via public submission tools.

e) Communications and Consent. By creating an account, placing an order, or contacting us through the website, you consent to receive electronic communications from HVAC365, including order updates, account notices, promotional offers, and policy changes. We may communicate via email, SMS, or other electronic methods. You may opt out of marketing messages at any time by using the “unsubscribe” link or adjusting your preferences in your account settings. Standard message and data rates may apply for text communications. To stop receiving text messages, reply “STOP” to any message or contact our support team.

f) Service Availability and Interruptions. Access to HVAC365.com may occasionally be disrupted for maintenance, upgrades, technical failures, or factors outside of our control (e.g., internet outages, hosting failures). We do not guarantee continuous availability and are not responsible for any interruptions, data loss, or delays. You agree not to hold HVAC365 liable for service disruptions or access issues affecting website functionality.

3. Account Security

You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account or password. HVAC365 shall not be liable for any loss or damage arising from your failure to protect your login credentials.

You agree to provide current, complete, and accurate information as prompted by the registration and checkout forms. If HVAC365 suspects any unauthorized activity or security breach, we may suspend or terminate your account and refuse all current or future use of the site.

4. Order Acceptance

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order. HVAC365 reserves the right at any time after receipt of your order to accept or decline your order for any reason. We may require additional verifications or information before accepting any order.

HVAC365 reserves the right to cancel orders due to pricing errors, stock discrepancies, fraudulent activity, or suspected abuse of our systems. If payment has been collected and the order is canceled, a full refund will be issued to the original payment method.

5. Payment Terms

Payment for products is required at the time of order. We accept major credit and debit cards, and other forms of payment may be supported as listed during checkout. Payment must be authorized before order processing. We reserve the right to delay or cancel orders in the event of payment failure or fraud detection.

All billing information provided must be accurate and truthful. Providing false or invalid billing information may result in immediate order cancellation. You authorize HVAC365 to charge the amount indicated to the payment method you provide, including any applicable taxes and shipping fees.

6. Pricing Policy

Prices on HVAC365.com are subject to change without notice. While we strive for accuracy, pricing errors may occur. In such cases, we reserve the right to cancel orders placed at incorrect prices. Any such cancellation will be communicated to you, and any payments received will be refunded.

We do not offer price protection or retroactive price adjustments. Prices listed on the site are not guaranteed until checkout is complete and payment is confirmed. Promotional pricing may be subject to additional limitations or exclusions, as stated during the promotional period.

7. Sales Tax

HVAC365 is required to collect sales tax in jurisdictions where we have a physical presence or are otherwise obligated by law. Sales tax rates are calculated based on the shipping address provided at checkout and will be displayed before completing your order.

If you are purchasing on behalf of a tax-exempt organization or as a reseller, you must provide a valid tax exemption certificate prior to placing your order. Sales tax will not be refunded retroactively once an order has been processed.

8. Product Descriptions

We make every effort to display and describe our products accurately. However, HVAC365 does not warrant that descriptions, images, dimensions, specifications, or other content on the site are accurate, complete, reliable, current, or error-free. In the event that a product offered by HVAC365 is not as described, your sole remedy is to return it unused and in accordance with our return policy.

Product specifications are subject to change by the manufacturer without notice. HVAC365 is not responsible for typographical errors or inaccuracies on third-party content referenced or linked on our site. Always consult the product’s manufacturer for the most current and accurate specifications before purchase or installation.

9. Availability & Lead Times

Product availability is based on real-time inventory feeds and may change without notice. While we strive to fulfill orders promptly, we cannot guarantee availability or delivery timeframes. Lead times displayed on product pages are estimates only and are not binding guarantees.

HVAC365 will notify you of any significant delays or backorders, and you will be given the option to proceed, modify, or cancel your order. We are not liable for delivery delays caused by suppliers, freight carriers, natural disasters, or unforeseen circumstances beyond our control.

10. Delivery Inspection

It is your responsibility to inspect all items at the time of delivery. Any visible damage or missing items must be noted on the freight bill or delivery receipt before signing. Failure to note damage may void the ability to file a shipping claim and may affect eligibility for return or replacement.

You must report concealed damage or shortages to HVAC365 within 48 hours of receipt. Supporting documentation, including photographs, may be required. HVAC365 will not be responsible for items lost, damaged, or delayed in transit unless notified promptly in accordance with our procedures.

11. Return Policy

Returns must be requested within 30 calendar days of delivery. All returns require a valid RMA (Return Merchandise Authorization) number. Products must be unused, uninstalled, and returned in original packaging with all manuals, accessories, and components included.

Restocking fees up to 15% may apply, and original shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the return is due to HVAC365 error. Custom, special order, or clearance items are non-returnable unless defective.

12. Shipping & Freight

All items ship FOB Origin, meaning ownership and risk of loss transfer to the customer once the carrier picks up the order. HVAC365 is not responsible for delays or losses due to carrier error or circumstances outside of our control. Tracking information is provided once available.

Additional shipping services, such as liftgate, residential delivery, or inside delivery, may incur extra charges and must be requested at the time of order. If freight is refused or delivery is missed, re-delivery charges and restocking fees may apply.

13. Warranty Coverage

All products sold by HVAC365 are covered solely by the manufacturer’s warranty. Warranty coverage generally includes parts only and requires proof of installation by a licensed professional. HVAC365 does not provide labor reimbursement or on-site service under any circumstances.

To initiate a warranty claim, contact HVAC365 with the product serial number, proof of licensed installation, and a detailed description of the issue. HVAC365 will coordinate with the manufacturer to determine eligibility and issue replacement parts, if approved. Shipping costs for warranty parts may apply after the initial 30-day period.

14. Installation & Use

All equipment must be installed in accordance with the manufacturer’s guidelines, local building codes, and applicable safety regulations. Improper installation may result in product failure, personal injury, or property damage, and will void all warranties and support from HVAC365.

HVAC365 is not responsible for improper sizing, selection, or installation. We recommend working with a licensed HVAC technician to verify product compatibility and system design prior to purchase. HVAC equipment should never be installed by unlicensed individuals or used in unintended applications.

15. Scratch & Dent Items

Scratch & Dent products are sold at a discount due to minor cosmetic imperfections that do not affect the function of the unit. These items are brand new, unused, and covered by the manufacturer's parts warranty when installed by a licensed professional. All sales of Scratch & Dent items are final—no returns or exchanges are allowed.

Product imperfections are noted at time of listing and may include scuffs, scratches, or dents to external panels or packaging. Customers must confirm fitness for purpose before purchase. HVAC365 does not guarantee the condition of packaging or offer compensation for cosmetic flaws.

16. Intellectual Property

All content on HVAC365.com—including text, images, graphics, logos, videos, software, and product listings—is the property of HVAC365 or its licensors and is protected by United States and international intellectual property laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

You may not use any HVAC365 content for commercial purposes without express written permission. HVAC365 reserves the right to take legal action against parties who violate these rights, including copyright, trademark, and trade dress infringement. All rights not expressly granted are reserved.

17. Limitation of Liability

To the fullest extent permitted by law, HVAC365 shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, or data, resulting from the use or inability to use our site or products purchased from us, even if we have been advised of the possibility of such damages.

HVAC365’s total liability for any claim arising out of or relating to these terms or the products sold shall not exceed the amount paid by you for the product giving rise to the claim. This limitation shall apply whether the claim is based on contract, tort, negligence, strict liability, or otherwise.

18. Indemnification

You agree to indemnify, defend, and hold harmless HVAC365, its affiliates, officers, directors, employees, agents, and suppliers from and against any and all claims, liabilities, damages, losses, expenses, or fees (including reasonable attorney’s fees) that arise from your violation of these Terms of Use or your misuse of our site or services.

This obligation will survive the termination of your relationship with HVAC365. We reserve the right to assume the exclusive defense of any claim subject to indemnification, in which case you agree to cooperate fully with our defense strategy.

19. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles. Any dispute arising from your use of HVAC365.com shall be resolved through binding arbitration in Miami-Dade County, Florida, under the rules of the American Arbitration Association.

You agree to waive the right to participate in any class action or jury trial, and consent to jurisdiction in the state and federal courts of Florida if any portion of this arbitration agreement is held unenforceable. You further agree not to bring claims in any jurisdiction outside of the United States.

20. Changes to Terms

HVAC365 reserves the right to revise, modify, or update these Terms of Use at any time without prior notice. When we make changes, we will revise the “Last Updated” date at the top of this page. We encourage you to review this page regularly to stay informed of your rights and obligations.

Your continued use of the site following the posting of changes constitutes your acceptance of such changes. If you do not agree to the revised terms, you must stop using HVAC365.com and any related services immediately.

21. Arbitration Agreement

Any dispute, controversy, or claim arising out of or relating to these Terms, including breach or enforcement, will be settled by binding arbitration conducted in accordance with the rules of the American Arbitration Association. The arbitration will take place in Miami-Dade County, Florida. Each party waives the right to trial by jury or to participate in a class action.

This agreement to arbitrate does not preclude HVAC365 from seeking injunctive relief or equitable remedies in court to protect its intellectual property or business interests.

22. Force Majeure

HVAC365 shall not be held liable for any delay or failure in performance of its obligations under these Terms if such delay or failure arises from events beyond its reasonable control. These events include, but are not limited to, acts of God, natural disasters, epidemics, governmental actions, wars, labor disputes, or disruptions to telecommunications or power services.

23. Accessibility & Compliance

HVAC365 is committed to ensuring digital accessibility for people with disabilities. Our site aims to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience any difficulty accessing information, please contact our support team for assistance.

24. Reference to Privacy Policy

Your use of HVAC365.com is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By agreeing to these Terms, you acknowledge and consent to the practices described in our Privacy Policy.