Get answers fast. Track orders, request a return, or reach our live support team. Start here. These four links solve most issues. Free shipping on many items within the contiguous U.S. Orders placed Mon–Fri by 12 p.m. ET typically ship in 1–2 business days; transit times vary and aren’t guaranteed. Don’t schedule install until gear arrives. Unused, uninstalled items may be returnable within 30 days. RMA required. Original packaging/accessories must be included. A 15% restocking fee may apply unless the item is defective. Inspect at delivery. Note any damage/shortage on the receipt before signing and take photos. Report concealed damage within 48 hours so we can help with claims or replacements. Manufacturer warranties usually cover parts under each brand’s terms; labor is typically not covered. Keep your receipt and photos of model/serial tags for claims. Get a quick BTU/ton estimate. Either to plan a new install or replace an existing system. Call 1.888.509.3391 or send us a message. How we handle payments, taxes, and your data. Full details in the linked pages. Sales tax is based on the shipping address and shown before checkout. If you’re tax-exempt, provide a valid certificate before ordering. We secure your information and use it to fulfill orders and support you. Review how we collect, store, and protect your data. The essentials: order acceptance, pricing, availability, delivery inspection, returns, and warranty. Short answers to the most common questions.
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Most in-stock items ship in 1–2 business days for orders placed Mon–Fri by 12 p.m. ET. Transit times start after carrier pickup and aren’t guaranteed. See the Shipping Policy.
Request an RMA within 30 days for unused, uninstalled items in original packaging. A restocking fee may apply unless the item is defective. Read the Returns Policy.
Manufacturer warranties typically cover parts under brand terms; labor is usually not covered. Keep your receipt and serial/model info. See the Warranty Policy.
When your order ships, we’ll email tracking. You can also check your account’s order history. For carrier delays, see our Shipping & Returns page.
Inspect before signing. Note damage or shortages on the receipt and take photos. For concealed damage found later, notify us within 48 hours so we can assist with a claim or replacement. See Shipping & Returns.
We can try if the order hasn’t shipped. Once a label is created or freight is scheduled, changes or cancellations may not be possible. Review our Terms & Conditions and Returns Policy.
