How we collect, use, share, and protect information when you shop, browse, or contact HVAC365. Need help with a privacy request? Email support@hvac365.com or call 1-888-509-3391. This Privacy Policy describes the data practices of HVAC365 (“HVAC365,” “we,” “us,” or “our”) for personal information collected when you visit or interact with www.hvac365.com and related digital properties (collectively, the “Website”), create an account, make a purchase, request service/support, or communicate with us. If you do not agree with this Privacy Policy, do not provide personal information through the Website. This policy does not cover information collected in an employment/applicant context. We collect information in the categories below. The exact items depend on how you use the Website and the services you choose. Sensitive information: We do not intentionally collect sensitive personal information (such as government ID numbers, precise geolocation, biometrics, or health data). Please do not submit sensitive information through the Website. We use personal information only for the purposes described below and as permitted by applicable law: Automated decisions: We do not use personal information to make decisions that produce legal or similarly significant effects solely by automated means. We do not sell personal information for monetary compensation. We may share information with the categories of recipients below: Links to third-party opt-out tools are provided for convenience; they are not endorsements. We use cookies and similar technologies (e.g., pixels and local storage) to operate the Website, remember preferences, prevent fraud, understand usage, and—where allowed—measure or personalize advertising. Your choices: You can control cookies through your browser settings. Some features may not work if you block cookies. Global Privacy Control (GPC): If your browser sends a GPC signal, we will apply it where required by applicable law (for example, to limit certain forms of sharing for cross-context behavioral advertising). Do Not Track (DNT): Because there is no consistent industry standard, we do not respond to DNT signals. Opt-out preferences may rely on cookies and may need to be repeated if you clear cookies or use a different browser/device. If you opt in to receive SMS/MMS messages, we may send order updates and, if you choose, promotional messages. Message frequency varies. Standard messaging and data rates may apply. You can opt out at any time by replying STOP. For help, call 1-888-509-3391 or email support@hvac365.com. Depending on where you live, you may have rights to request access, correction, deletion, and/or a portable copy of your personal information, and to opt out of certain uses such as targeted advertising. How to submit a request: Email support@hvac365.com or call 1-888-509-3391. We may need to verify your identity before processing your request. If you use an authorized agent, we will verify both the agent and the requestor where required. We generally respond within the timeframe required by applicable law. If you are a California resident, we process requests in line with the CCPA/CPRA (including response timing and permitted extensions). We maintain administrative, technical, and physical safeguards designed to protect personal information. Safeguards may include encryption in transit, access controls, logging/monitoring, and vendor security requirements. No method of transmission or storage is 100% secure. Please use strong passwords, keep your devices secure, and contact us if you believe your account has been compromised. We retain personal information only as long as reasonably necessary for the purposes described in this policy, including to fulfill orders, provide support, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we take steps to delete it, de-identify it, or aggregate it, unless retention is required by law or for legitimate business needs (e.g., accounting, tax, warranty tracking, fraud prevention). We may update this Privacy Policy from time to time. We will revise the “Last Updated” date above and may provide additional notice for material changes as appropriate. Email support@hvac365.com or call 1-888-509-3391.
Privacy & Security
Privacy at a glance
1) Scope
2) Information we collect
3) Where we get information
4) How we use information
5) How we share information
6) Cookies, analytics, and ad controls
7) SMS / text messaging
8) Your privacy rights
9) Data security
10) Data retention
11) Additional details
12) Updates to this policy
Contact HVAC365 Privacy
Privacy Policy
Last Updated: January 5, 2026
A) Identifiers & contact details
Name, email, phone number, billing/shipping address, account login credentials.
B) Orders & transaction data
Items purchased, order history, invoices, shipping details, returns, and warranty-related records. Payment is processed by payment providers; we do not store full card numbers.
C) Support & communications
Emails, chats, phone calls (which may be recorded where permitted), form submissions, and support history.
D) Device, log & usage data
IP address, device identifiers, browser type, operating system, approximate location, pages viewed, clicks, and timestamps.
E) Marketing & preference data
Email/SMS subscription status, communication preferences, campaign engagement, and promotion entries (if offered).
F) Business-to-business information (if applicable)
Company name, job title, tax-exempt documentation, and purchase program details when you buy on behalf of a business.
Order fulfillment
Process orders, payments, shipping, returns, and warranty support.
Account & customer support
Authenticate users, respond to requests, and provide support.
Site operations & improvement
Maintain the Website, fix issues, measure performance, and improve features.
Security & fraud prevention
Protect accounts, detect misuse, prevent fraud, and enforce our terms.
Communications
Send transactional messages and, if you opt in, promotional messages.
Legal & compliance
Comply with legal obligations and resolve disputes.
Service providers
Hosting, e-commerce, payment processing, shipping/freight, customer support tools, analytics, and marketing communications—only to perform services for HVAC365.
Advertising & measurement partners
Where permitted, we may share or allow collection of device/usage data to measure campaigns and show relevant ads. You can manage choices in “Your Choices.”
Legal & safety
To comply with law, respond to valid legal requests, protect rights, investigate fraud, or protect the safety of our customers and business.
Business transfers
If we’re involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
Strictly necessary
Required for core features like checkout, security, and fraud prevention.
Performance & analytics
Helps us understand traffic, fix issues, and improve the Website.
Marketing & advertising
Used to measure campaigns and, where applicable, show relevant ads.
Children’s privacy
The Website is intended for U.S. residents age 18+. We do not knowingly collect information from children.
International visitors
We operate in the United States. If you access the Website from outside the U.S., your information may be transferred to and processed in the U.S.
Third-party sites
Links to third-party websites are not controlled by HVAC365. Review their privacy policies before providing information.
Mail: 13727 SW 152nd St #1231, Miami, FL 33187
