Shipping & Returns

Return Assistance

No returns are accepted without a Return Material Authorization (RMA). Please call our toll-free number and speak with a customer solutions representative to obtain an RMA number and shipping instructions. Credits are processed in the same manner as the original payment method within 10 business days after the returned item is received and inspected.

Unopened Merchandise

You can return unopened products and accessories within 30 days of delivery for a full refund. Please use a label purchased directly through UPS or FedEx. Using a non-approved shipping method may cause delays or damage that can affect your refund. If your order included free shipping, our actual outbound shipping cost will be deducted from the refund.

Opened Merchandise

Opened and unused products in original packaging may be returned within 30 days of delivery and are subject to a 25% restocking fee to cover testing, cleaning, and repackaging. Use a UPS or FedEx return label. Non-approved shipping methods may cause delays or damage that can affect your refund. If your order included free shipping, our actual outbound shipping cost will be deducted from the refund.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it must be taken to an authorized service center for repair, which may be covered under warranty.

Factory Direct Items

Factory direct items ship from the manufacturer and require manufacturer approval for returns. If approved, you may be responsible for round-trip shipping and a restocking fee of up to 25%.

Order Cancellations

If you need to cancel an order, call our customer solutions team immediately. Cancellations are time-sensitive and can only be completed before shipment, or before manufacturer processing begins for factory-direct or special-order products.

Orders that have already shipped cannot be canceled. If a shipped order is refused for reasons other than damage, an order return fee will apply. This fee reflects freight carrier charges billed to us and varies by item and destination.

If cancellation is no longer possible, the order may still be eligible for return under this policy, including applicable restocking and shipping deductions.

Built-to-Order Items

Products specially built for your order and shipped by the manufacturer are non-returnable.

Installed Items

Installed items cannot be returned. Damage from improper installation is the responsibility of the installer or customer. Warranty claims may be submitted, but coverage is determined solely by the manufacturer.

Damaged Products

Inspect all goods before signing the carrier delivery receipt. If you sign without inspection, you may be responsible for filing the freight claim and arranging repair or return. Report concealed damage immediately.

Suspect Damage

If the outer carton appears damaged but the product condition is unclear, write "Possible Freight Damage" on the delivery receipt while the driver is present. This helps support a claim if concealed damage is found later.

Obvious Damage

Do not sign for obviously damaged products. Refuse delivery and call us immediately so we can start the claim process and coordinate an exchange.

Defective Products

Please test your product within 15 days of delivery so we can quickly address any mechanical issues. Many issues can be resolved by phone troubleshooting. You can also contact the manufacturer directly. Have your model and serial number available for faster service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it must be taken to an authorized service center for repair, which may be covered under warranty.

Need Help Right Now?

Call 1.888.509.3391 or Contact Support.